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SHAWN PHILLIPS CD Store Purchase Policy
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This document is
organized into the following sections. You should read this before making
a purchase:
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Shipping
U.S. Shipping Prices
International Shipping Prices
Frequently
Asked Questions
How to Reach Us |
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Purchasing
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- Note: the name
HENNINGS MULITMEDIA will appear on your charges. Hennings Multimedia is
a part of Shawn Phillips management company: Lodestone Management.
- How to
Purchase
- Purchasing is
as easy as 1, 2, 3!
- Click on the
item's price to put it into your shopping cart.
- Continue to
shop. Returns you to the order pages and you can add more to your order
in process.
- Change order.
This feature allows you to change your order in process.
- Total order.
This screen gives your total order. Please check the Bill to and Ship
to information.
- Ckeck out now.
You then enter in your credit card information. Press submit. In a few
moments you'll see a screen that says Approved! You know your order has
been accepted when the screen says "Authorized" and displays your order
number. Write down the number, you will need it for any correspondence
with us. In addition, you will get an email verifying your order.
- Cancel order.
You can cancel your order in process at any time.
If you wish you
can snail mail your order, email or fax orders.
- Methods of
Payment
- Credit Cards
- Hennings
Multimedia currently accepts the following credit cards: Visa,
MasterCard and American Express. We do not release your credit card
information to any outside organizations. The transferring of your
credit card information is safely handled by our secure server. You
also have the option of phoning or faxing us your credit card
information. We will need your order number, credit card number, and
the credit card expiration date.
- Phone Numbers:
612 875-3595
- Fax Number:
- Check
Payment Information
- Hennings
Multimedia accepts checks and money orders. Follow the procedure below:
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- Mail your check
to: Hennings Multimedia, 8321
Blaisdell Ave S Bloomington, MN 55420
- Checks and
money orders must be in U.S. funds drawn on a U.S. bank.
- Calucluate your
shipping and handling charge using the shipping chart.
- Add the total
together.
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Security - Is Internet Shopping Safe?
We use a special
encryption technology, which hides your order information, keeping it
private and protected. It's called "SSL" (Secure Sockets Layer) and it's
used by us and all the other major commercial shopping sites, including:
The Wall Street Journal, Barnes & Noble Books, FTD Flowers, Microsoft, and
Netscape itself. It is actually safer to transmit your credit card info
over the Internet than it is to use your credit card around town. Many vendors have
successfully processed over hundreds of thousands credit-card
transactions, without a single credit card number being compromised.
What most people
don't realize is that shopping with your credit card is actually safer
than paying by check. In the event that there is a problem with your
purchase, the credit card company, NOVA Information Services, Inc. will
remove the purchase from your bill and the on-line merchant is not paid.
In the event that your credit card number is stolen, the credit card
companies do not hold you responsible for any unauthorized purchases. So go ahead, make
our day and max out your card on us!
When you submit
data via the internet your browser may come up with a warning message.
Ignore it. Click OK.
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Order Processing
Orders are
processed Monday through Friday at 2:00 PM EST (18:00 GMT). For example:
if you placed your order at 1:00 PM EST on Monday, we would process your
order that day, and ship all in-stock items on Tuesday. If you placed your
order at 4:00 PM Friday, it would not be processed until Monday, with
in-stock items shipping on Tuesday. All orders are
shipped from our Minnesota and New Jersey, USA warehouse.
Availability: We do not always
stock product at our location. It may take an extra day or two to send out
your order.
Pre-Ordering New Releases
You may pre-order
new releases. New releases are treated like backorders when placed in
advance. Please remember that all release dates are tentative, as supplied
to us by the distributor, and may be delayed beyond our control.
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Why
isn't my order going through?
Sometimes it's the
internet. Try again later. The credit card field allows space for 20
characters. Do not put spaces between your credit card numbers or postal
codes. The address field allows for 16 characters. In addition, do not
enter your Zip code like this: 98036-6814. Leave out the -6814 portion.
Put it into the comments box.
Shipping :
To determine
your shipping click on the link to UPS (United Parcel Service).
Once at United
Parcel Service's home page click on the "calculate cost" icon. Follow the
instructions. You may also use the
charts below
to approximate shipping costs.
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| US orders: to figure your and rate multiply 75% off the
price UPS gives as a total.
Figure each CD =.5 lbs |
Canada: to figure your rate and multiply 75% off the
price UPS gives as a total.
Figure each CD= .5 lbs |
International: choose World Wide Express to figure
your rate and multiply 85% off the price UPS gives as a total.
Figure each CD = .5 lbs |
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NOTE: Shipping
includes: the continental 48 states, Alaska, Hawaii, APE/APO's, US
possessions and territories. Minnesota addresses will be charged an
additional 6.5 percent sales tax. Virtually all US orders are shipped
through the United States Postal Service. We use the UPS chart minus the
percentage to arrive at the US postal service + our handling fee of $1.50
per shipment.
The charges listed
below are per shipment, not per order. Examples for US |
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| # of Items |
First Class
2-7 Days |
Priority
2-3 Days |
Express
Next Day PM |
| 1 |
$3.00 |
4.75 |
16.75 |
| 2 |
3.75 |
4.75 |
16.75 |
| 3-4 |
4.50 |
6.00 |
16.75 |
| Over 4 |
Add. 98 for each item over 4 |
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Add .98 for each item over 4 |
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International Shipping
Hennings Multimedia
can ship your order to almost anywhere in the world. Remember that you
are responsible for any taxes, duties, or customs fees charged by your
local government. We must place a green customs sticker on all
international orders. This sticker lists the contents as "Audio Compact
Discs". We must fill in the value of the order on this sticker. We can
not declare an incorrect value on your shipment, and all packages must be
declared as merchandise. The chart below details shipping charges and methods to
various areas of the world. The charges listed below are per shipment,
not per order. Remember to add appropriate delivery time for your
postal systems delivery and customs inspections. This may add 2 weeks to
the delivery time.International
Shipping Chart
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LOCATION
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Shipping
Method
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Approximate Delivery
Time to Foreign Postal System
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First Item
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Each
Additional
Item
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| Canada |
Air Mail |
1-10 Days |
3.00 |
0.85 |
Western
Hemisphere
Includes: South America, Central America, and Caribbean |
Air Mail |
5-10 Days |
6.00 |
1.00 |
| Western
Europe |
Air Mail |
5-10 Days |
6.00 |
1.50 |
Middle
East/Asia/Africa
(Includes Eastern Europe) |
Air Mail |
5-21 Days |
6.00 |
2.95 |
Pacific Rim
(Includes Australia) |
Air Mail |
5-10 Days |
6.00 |
1.75 |
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"No
Hassle" Returns
- Any unopened
domestic item be returned for any reason within 30 days. Upon receipt
of the item, we will credit your credit card for the price of
the item. Shipping and handling charges are not refundable unless we
made an error.
- Please contact
us at manager@shawnphillips.com
and please reference your order number.
- Import product
cannot be returned unless it is defective.
If a CD jewel
case or cassette case arrives damaged, email
manager@shawnphillips.com
with your order number
and we will send you a new replacement case for free.
- In the case of
defective product, please contact us at
manager@shawnphillips.com
for information
- on obtaining
replacement product. A defective item can only be replaced by the same
item. Another can not be substituted.
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Frequently Asked Questions
- Please check
the six most frequently asked questions below before contacting us:
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- 1. Do you have
a particular CD title, or can you get it?
Ask
Arlo
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- 2. Do you have
more details (i.e. track listings) on this title?
By clicking the
link next to the title, you will see everything we know about that
item. We don't have any additional information beyond what is there.
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- 3. Can I add
another CD to my completed order?
What you need
to do is start a new order.
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- 5. Can I fax or
mail in my order? Yes.
Phone: 612 875-3595
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- Please include
your credit card type, number and exp date. In addition, your full
name, phone number, email, address, and products
ordered. I will verify your order by email.
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- 6. My order is
overdue - where is it?
- Our policy is
to wait 15 days before declaring a United States order lost. We wait 30
days for shipments outside the United States. If you are not
in the United States, you should check with your local postal or
customs office, as many times an order is held there. If your order
has not arrived within these time frames,
email Arlo and be sure to include your order number.
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For
general questions or feedback or anything to do with an existing order
such as: order status, returns, credits, defective or damaged items, etc
email Arlo.
Our
mailing address is:
Hennings Multimedia
8321 Blaisdell Ave S
Bloomington, MN 55420
Phone: 612 875-3595 |
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Copyright Shawn Phillips, all right
reserved.
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